Welcome to our FAQ page! Here you will find answers to the most common questions about using the real estate platform www.chasemyplace.at. If your question remains unanswered, please feel free to contact us at [email protected] or via our contact page.
ChaseMyPlace is a real estate platform that enables private and commercial users to create, search for, and find property listings. We offer additional services such as financing and relocation support. The platform is operated by ChaseMyPlace Kft., Korányi Sándor utca 4. 4. ajtó, 1089 Budapest, Hungary.
The platform is open to both consumers (private individuals) and commercial providers (e.g., real estate agents). Consumers are subject to our Consumer Terms, while commercial users are subject to our B2B Terms.
You can browse property listings without registration. However, creating listings or communicating with providers requires a user account. Registration is free.
No, each listing may contain only one property. Multiple entries in a single listing are prohibited under Consumer Terms, Section 3.2, and may result in the listing being deactivated.
Your listing remains online until you deactivate or delete it, or until your chosen price plan expires. You must deactivate listings immediately if the property is no longer available (e.g., sold, reserved).
Providers are responsible for the accuracy and completeness of their listings. We moderate content using automated and manual checks to detect violations (see Consumer Terms, Section 3.6). However, we do not guarantee the accuracy of the information provided.
Costs depend on the selected price plan (e.g., single listing, monthly subscription). An overview is available at www.chasemyplace.at/prices. All prices include the statutory value-added tax.
We accept payments via credit card, SEPA direct debit, Sofortüberweisung, and other methods. Details are available in the Consumer Terms, Section 11.4.
In case of payment delay, we reserve the right to suspend our services until payment is received. Late payment fees and reminder costs may apply (see Consumer Terms, Section 11.5).
Consumers have a 14-day right of withdrawal for distance contracts (e.g., subscriptions). Details and a sample withdrawal form are available at www.chasemyplace.at/withdrawal. The right of withdrawal expires if you have expressly agreed that the service begins before the period ends and is fully provided.
You can cancel your subscription in writing via email to [email protected] or by mail to ChaseMyPlace Kft., Korányi Sándor utca 4. 4. ajtó, 1089 Budapest, Hungary. Cancellation periods follow your price plan (see Consumer Terms, Section 12).
To delete your account, send a request to [email protected]. After deletion, your data will be irrevocably removed in accordance with our Privacy Policy.
We process your data in accordance with the GDPR and the Hungarian Data Protection Act. Details on data processing, storage, and your rights are available in our Privacy Policy.
We use necessary, analytics, marketing, and functional cookies to operate and optimize the Platform. You can adjust your settings via the cookie banner or at www.chasemyplace.at/cookies.
Yes, you can object to processing based on legitimate interest (e.g., analytics cookies). Contact us at [email protected]. Details are available in our Privacy Policy, Section 10.
You can submit complaints through our complaint management system. Send your complaint to [email protected] or by mail to ChaseMyPlace Kft., Korányi Sándor utca 4. 4. ajtó, 1089 Budapest, Hungary. Further information is available at www.chasemyplace.at/contact.
Mediation is a voluntary process for out-of-court dispute resolution. You can request a mediation process at [email protected]. Details are available on our Mediation page.
Consumers can use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/. However, we are not obliged and not willing to participate in consumer arbitration proceedings.
Check your internet connection and browser settings (e.g., enabled JavaScript, accepted cookies). For persistent issues, contact us at [email protected].
Yes, our Platform is optimized for desktop and mobile devices. You can also download our app for iOS or Android to manage listings on the go.
You can adjust your cookie settings via the “Cookie Settings” link in the footer or at www.chasemyplace.at/cookies.
Yes, we can forward your listings to cooperating property exchanges free of charge, provided this is agreed upon (see Consumer Terms, Section 8.2).
You can unsubscribe from the newsletter by using the “Unsubscribe” link in the email or by contacting us at [email protected].
All legal documents are linked in the footer of the Platform:
For further questions or support, reach us at:
ChaseMyPlace Kft.
Korányi Sándor utca 4. 4. ajtó
1089 Budapest, Hungary
E-Mail: [email protected]
Website: www.chasemyplace.at/contact