You can download the Consumer Terms and Conditions at any time here.
(1) These General Terms and Conditions for Consumers (hereinafter “Consumer Terms and Conditions”) in the version valid at the time of the collaboration apply to the entire business relationship between a consumer (hereinafter “Provider”) and ChaseMyPlace Kft., Korányi Sándor utca 4. 4. ajtó, 1089 Budapest, Hungary (hereinafter “ChaseMyPlace”), with respect to the platform operated by ChaseMyPlace at www.chasemyplace.at (website and app; hereinafter “Platform”).
(2) A consumer within the meaning of § 1 Abs. 1 Z 2 of the Austrian Consumer Protection Act (KSchG) is any person for whom the conclusion of a contract with ChaseMyPlace under these Consumer Terms and Conditions does not pertain to the operation of their business. For the purposes of these Consumer Terms and Conditions, this is typically the case when the contract is concluded for purposes that are predominantly neither attributable to a commercial nor an independent professional activity.
(1) For offers, ChaseMyPlace will make available online via the internet exposés created based on the provided object data to interested parties. The selection of suitable interested parties and offers is at ChaseMyPlace’s discretion. ChaseMyPlace strives to adapt its services to current technological and market developments. ChaseMyPlace reserves the right to make changes to the agreed services, provided such changes do not impair the core services and are reasonable for the Provider, considering their interests. Such changes will be published on the Platform.
(2) Additionally, various related services (especially regarding real estate, financing, and relocation) are offered on the Platform, which are also subject to these Consumer Terms and Conditions unless otherwise agreed.
(3) If the use of software (e.g., brokerage software) is agreed with the Provider to simplify processes within the business relationship, ChaseMyPlace notes that such software solutions may be provided or licensed by third parties (e.g., “FlowFact”, “Propstack”). The use of such third-party software is additionally subject to the separate terms of use set by the third party for their software. In such cases, ChaseMyPlace will provide these terms of use to the Provider; however, if the Provider wishes to use the third-party software and accepts the terms of use, a contract for the use of this software is concluded directly with the respective third party.
(1) A Provider of real estate on www.chasemyplace.at undertakes to list only genuine property offers and to carefully and truthfully compile the information transmitted to ChaseMyPlace about the offer, deactivating it immediately if the offered property is no longer available (e.g., sold or reserved).
(2) The booking of a single listing applies exclusively to the initially listed dataset; exchanging or listing multiple properties in one offer is prohibited. A violation of this leads to the deactivation of the single listing without prior warning by ChaseMyPlace.
(3) Furthermore, the Provider undertakes to offer only property offers that are part of their own inventory. The resale of listing slots, quotas, or other services from ChaseMyPlace’s offer is expressly prohibited. Likewise, the use or co-use of accounts by third parties is expressly prohibited. ChaseMyPlace has the right to request proof of ownership or marketing authorization in case of suspected violations of the above obligations.
The Provider is solely responsible for the content and accuracy of the provided data. They must truthfully specify all essential characteristics and features of the offered property. The Provider also undertakes not to transmit data or conduct communication with other users via the ChaseMyPlace Platform that infringes third-party rights (e.g., personality rights, name rights, trademark rights, copyrights) or violates existing laws. The Provider shall indemnify ChaseMyPlace against all claims made by third parties due to such violations, including the reimbursement of necessary legal representation costs.
(4) Offer designs solely intended to attract the attention of interested parties are considered misuse and will be deactivated or deleted by ChaseMyPlace without prior notice. Such offer designs include, for example:
(a) False and/or incorrect information about the location or address of the property;
(b) Offers misused as advertising space for the Provider or third parties (including images and offers unrelated to real estate, excessively overlaying the property with advertising, or not complying with ChaseMyPlace’s image listing requirements);
(c) Listing in an incorrect category; listing requests as offers; vague or incorrect information in the offer (e.g., incomplete offers, incorrect geographic assignments, or images not depicting the listed property); information not corresponding to the intended content of the respective input field or intended for another input field; listing properties or offers for which no category exists on the Platform;
(d) Multiple listings of the same property or re-publication of the same property shortly after deletion;
(e) Forwarding interested parties to paid services or telephone services beyond standard brokerage activities (especially 0190 or 0900 numbers);
(f) Property or contact details disclosed only after (paid) registration;
(g) Sale of a property without the necessary associated land or purchase price indication without (included) land price.
(5) Regardless of potential civil or criminal consequences for the individual Provider, non-compliance with any of the behavioral obligations listed in this section entitles ChaseMyPlace to immediately deactivate affected offers. If non-compliance persists despite a corresponding notice from ChaseMyPlace, ChaseMyPlace is further entitled to remove affected data, delete the offer, terminate the contract with the respective Provider without notice for good cause, and/or immediately block access to ChaseMyPlace’s database system.
(6) ChaseMyPlace employs various methods and tools for moderating Providers’ content. Among other things, ChaseMyPlace provides a reporting system for illegal content. Additionally, ChaseMyPlace uses a system to detect fraud patterns and other illegal content through appropriate automated filter technologies, manual review, and a combination of human and automated verification.
(7) The Provider must immediately notify ChaseMyPlace in writing of changes to their name, address, email address, or the address/email address of another designated recipient. If the Provider fails to do so, declarations sent to the last known address are deemed received.
(8) If the Provider reports a problem with the use of the Platform and requests correction by ChaseMyPlace, the Provider is obliged to actively cooperate in resolving the issue, particularly by providing necessary information and performing any required actions.
(9) The Provider’s obligation to pay the agreed fee remains unaffected by the measures listed in this section.
(1) The Provider’s rights under this contract are non-transferable.
(2) Furthermore, the Provider undertakes not to pass on their object data in the form technically prepared by ChaseMyPlace (exposé) to third parties (except interested parties and brokers facilitated by ChaseMyPlace).
(1) All rights (copyright, trademark, and other proprietary rights) to the database work, the database, and the contents, data, and other elements listed therein are exclusively held by ChaseMyPlace; any rights of the Provider to the content they have listed remain unaffected.
(2) Within the scope of these terms of use, the Provider has the right to display individual datasets on their screen using only the online search masks provided by ChaseMyPlace and to create a printout for permanent visibility.
Automated queries via scripts, bots, crawlers, or similar, bypassing the search mask, using search software, or comparable measures (especially data mining, data extraction) are prohibited unless ChaseMyPlace permits this in writing to the Provider. Copyright notices or other proprietary notices on the Platform may not be altered. The Provider may not use the data obtained through queries, in whole or in part, (a) to build their own database in any media form, (b) for commercial data exploitation or information provision, or (c) for other commercial exploitation. Linking, integrating, or otherwise connecting the database or individual database elements with other databases or meta-databases is prohibited.
(3) By listing content in the database, the Provider grants ChaseMyPlace the right to use this content free of charge for the purposes required for operating the ChaseMyPlace Platform, listing and maintaining in the database, and retrieval by third parties for a period of 20 years from the date of publication on the Platform, particularly to store, reproduce, make available, transmit, publish, and make publicly accessible, including through or in the form of advertising materials of ChaseMyPlace or third parties (ChaseMyPlace’s cooperation partners). Furthermore, ChaseMyPlace is entitled, in compliance with data protection regulations, to use the content listed in the database for analysis, further development of the Platform, and product development and marketing for business purposes within the aforementioned scope.
ChaseMyPlace is also entitled to edit the content, respecting the legitimate interests of the Provider, particularly if it does not meet the requirements of Section 3 of these Consumer Terms and Conditions.
The Provider is obliged to use the information about inquiries provided due to the offer only in connection with the intended specific real estate transaction. Any disclosure of information to third parties or use of the information for other purposes is prohibited.
Offers that involve a commission claim in the event of a transaction conclusion must explicitly state this in the offer, specifying the commission amount (gross, including applicable statutory VAT) and the commission recipient.
(1) ChaseMyPlace is entitled, but not obliged, to send Providers additional information or offers, particularly related to the intended sale or rental. The sending of such electronic information can be stopped at any time (including at the time of contract conclusion based on these Consumer Terms and Conditions) by written notification via letter to the address specified in Section 12 or via email to [email protected].
(2) ChaseMyPlace is also entitled, but not obliged, to distribute listed offers free of charge for the Provider via cooperating real estate exchanges and other partners.
(1) The Provider is aware that their data provided to ChaseMyPlace will be stored and processed by ChaseMyPlace for the purposes specified above and resulting from the individual Provider order. ChaseMyPlace will comply with relevant data protection regulations, particularly the EU GDPR and the Hungarian Data Protection Act (Act CXII of 2011 on Informational Freedom and Data Protection).
Details are included in our data protection information at www.chasemyplace.at/datenschutz.
(2) ChaseMyPlace assumes no liability for unauthorized use by the Provider of data accessible via the ChaseMyPlace Platform. ChaseMyPlace is also not liable for actions or (data protection) obligations of third parties concerning personal data publicly accessible via the ChaseMyPlace Platform.
(3) Upon deletion of a dataset by a Provider, all object-related data of the listing will be irrevocably deleted.
(1) ChaseMyPlace does not guarantee the accuracy and completeness of the information and statements provided by Providers or the identity and integrity of Providers. The Provider is obliged to immediately correct or delete listed content if it violates these Consumer Terms and Conditions or does not meet the legal requirements for such offers.
(2) Content listed in the database is considered third-party content for ChaseMyPlace. Legal responsibility for this content lies with the person who listed it in the database. ChaseMyPlace is not obliged to check, nor is it often capable of checking, whether listed content infringes third-party rights or violates legal provisions.
(3) ChaseMyPlace strives to ensure the best possible availability and usability of the database and its content. However, ChaseMyPlace does not warrant technical defects, particularly the constant and uninterrupted availability of the database and its content or the complete and error-free reproduction of content listed by the Provider in the database. Interruptions may occur, particularly during necessary maintenance work.
(4) If the Provider agrees with ChaseMyPlace to use third-party software under Section 2(3), the Provider must independently verify compatibility with their hardware and software. ChaseMyPlace does not guarantee that the software will function (flawlessly) with the Provider’s infrastructure; the manufacturer’s specifications apply. For data transmissions via the internet using such software, ChaseMyPlace assumes no liability for complete, correct, or timely data transfer. Such errors and other restrictions on contractual use are subject to the agreed terms of use for the software and must be enforced against the respective third-party provider.
(1) The prices and products for individual ChaseMyPlace services are based on the prices and product offerings valid at the time of order placement. The price consists of the order value, where applicable shipping costs, plus the applicable statutory VAT.
(2) In the case of automatic contract term extensions, the fee for the extended contract term is determined by the product price list valid two weeks before the contract extension date.
(3) The contract start date is determined by the date on the order form/contract. If the order form is received in the following month, the start date adjusts to the month of submission. The billing start remains unaffected.
(4) In the direct debit procedure, ChaseMyPlace will not debit the invoice amount before the second day after receipt of the invoice (= pre-notification) from the agreed account (= due date). Payments by invoice, credit card, instant transfer, or other payment methods are due immediately upon receipt of the invoice. Invoices are sent via email or post. In case of payment default, statutory interest is charged. Costs incurred by ChaseMyPlace for debt collection or return debits will be passed on.
(5) In case of payment default, ChaseMyPlace reserves the right to withhold its contractual performance until the default is resolved. The Provider’s obligation to pay the fee during the withholding period remains unaffected.
(6) ChaseMyPlace reserves the right to expand or restrict the payment methods described in this section (including for individual products or services) at any time, subject to compliance with consumer rights.
Terminations must be made in writing (by email or letter) to ChaseMyPlace Kft., Korányi Sándor utca 4. 4. ajtó, 1089 Budapest, Hungary, or via email to [email protected]. The address is also available in the imprint on the ChaseMyPlace website.
(1) For consumer contracts concluded via distance selling or outside ChaseMyPlace’s business premises (distance or off-premises transactions, § 1 FAGG), the relevant provisions of the FAGG apply. The consumer may withdraw from a contract concluded via distance selling within 14 days without stating reasons. However, the right of withdrawal does not apply to services if ChaseMyPlace – based on an explicit request from the consumer and confirmation by the consumer of their awareness of the loss of the right of withdrawal upon full contract performance – began performing the service before the withdrawal period expired and the service was then fully performed. It is sufficient for the withdrawal declaration to be sent within the period (§ 13 FAGG).
(2) The withdrawal period begins:
(a) For service contracts, on the day the contract is concluded;
(b) For purchase contracts and other contracts aimed at the paid acquisition of goods:
ChaseMyPlace may display personalized recommendations to Providers to provide a relevant and engaging user experience and to assist them in offering, searching, and finding real estate and related services. These recommendations may consider data regarding users’ interactions and preferences on the Platform, including parameters such as price, distance, number of rooms, living space, and recency.
(1) ChaseMyPlace provides Providers with a complaint management system. This enables complaints against ChaseMyPlace’s decisions following a report of illegal content and against decisions on whether to remove reported information, restrict or block access to it, fully or partially suspend services to the affected Providers, or temporarily or permanently block the affected Providers’ accounts due to illegal content. Complaints against such decisions may only be raised within six months from the date the Provider was notified of the decision.
(2) Complaints under this Section 15 will be reviewed by ChaseMyPlace promptly, non-discriminatorily, diligently, and free from arbitrariness. If a complaint provides sufficient grounds to assume that the decision not to act on a report was unjustified, or that the information subject to the complaint is neither illegal nor in violation of the Terms and Conditions, or if it contains information indicating that the complaining Provider’s conduct does not justify deactivation, termination of services, or account suspension, ChaseMyPlace will promptly reverse the respective decision or measure. ChaseMyPlace will promptly provide the Provider with a reasoned decision regarding the information subject to the complaint and inform them of the possibility of out-of-court dispute resolution and any other available remedies.
(1) ChaseMyPlace reserves the right to amend these Consumer Terms and Conditions at any time, e.g., due to changes in legislation, supreme court rulings, or market conditions, with a reasonable notice period of at least six weeks. The amendment will be announced by notifying the amended Consumer Terms and Conditions via email, specifying the effective date of the changes. If the Provider does not object within six weeks of publication, the amended General Terms and Conditions are deemed accepted. The amendment notification will separately highlight the significance of the six-week period.
(2) In the event of a timely objection by the Provider to the amended Consumer Terms and Conditions, ChaseMyPlace is entitled, while respecting the legitimate interests of the Provider, to terminate the existing contract with the Provider at the time the amendments take effect. The Provider’s corresponding content will then be deleted from the database. The Provider cannot assert any claims against ChaseMyPlace as a result.
(1) In disputes between the Provider and ChaseMyPlace, Hungarian law applies exclusively, excluding all substantive and procedural legal norms that refer to another legal system. The provisions of the UN Sales Convention (CISG) are also excluded. For consumers, jurisdiction exists at the Provider’s place of residence, with Budapest, Hungary, as an additional place of jurisdiction.
(2) Should individual provisions of this contract be or become invalid, the validity of the contract as a whole remains unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision. The foregoing provisions apply accordingly if the Consumer Terms and Conditions prove to be incomplete.